Stereo Sales, Inc. – Return, Refund & Deposit Policy
At Stereo Sales, Inc., we specialize in custom, high-performance automotive 12v equipment, tailored fabrications, and professional integration. To maintain our standard of precision craftsmanship and protect our workshop’s schedule, our store policies are strictly structured as follows:
1. Installation and Labor Charges
- All labor charges are non-refundable.
- Once installation services have been rendered by our technicians, the labor component of the invoice is fully consumed and cannot be credited or refunded under any circumstances.
2. Custom Fabrication Work
- All custom fabrication sales are final.
- Any materials or labor dedicated to building vehicle-specific subwoofer enclosures, custom engraved acrylic panels, custom-cut beauty panels, or individualized vehicle modifications cannot be returned, cancelled, or resold.
3. Electronic and Installed Products
- No refunds on installed merchandise.
- To protect our clients, we never resell opened, previously mounted, or installed car audio equipment to the next customer as “new.”
- Once an electronic item (such as a touchscreen head unit, amplifier, speaker, or subwoofer) has been unboxed, wired, and secured into a vehicle, it cannot be accepted for a refund.
4. Store Booking & Special Order Deposits
To secure specific installation slots, initiate custom fabrication planning, or special-order vehicle-specific components, Stereo Sales, Inc. requires an upfront store deposit.
- Non-Refundable Status: All upfront booking deposits and special-order down payments are strictly non-refundable. Once a deposit is placed, those specific funds are immediately locked and allocated toward scheduling security, specialized electrical research, or merchant procurement costs.
- 100% Applicable to Future Purchases: While deposits cannot be returned as cash or card refunds, your funds remain secure as a permanent store credit. If your project scope changes, your vehicle needs alter, or you choose a different system setup, 100% of your deposit value will be applied directly to any future parts purchase, custom layout, or installation labor service.
- Rescheduling Notice: To maintain your deposit’s full value on your account when changing an appointment, we require a minimum of 24 hours’ notice prior to your scheduled installation time slot.
5. Product Warranties & Defective Items
While we enforce a strict No Cash/Card Refunds policy on completed purchases and installations, we fully back our workmanship and equipment reliability:
- Equipment Defects: If a manufacturer product fails or exhibits a defect within its warranty period, it will be repaired or replaced according to the manufacturer’s official warranty guidelines.
- Workmanship Guarantee: If you experience any issues related directly to our installation labor, please contact our shop at (850) 536-6900 immediately so we can inspect and resolve the issue under our shop’s installation warranty.